SMS Terms
Last updated October 1, 2026
Tree Supply Co. texts the nursery suppliers we buy from about the orders they're part of: availability and pricing requests, purchase orders, and pickups. We never send marketing texts.
Who sends these messages
Texts come from Tree Supply Co., an operating brand of Lake Ploenta, LLC, a Washington wholesale supplier of nursery trees and landscape materials. They come from (360) 777-5503 and start with “Tree Supply Co.:”
What we text
| If you are a… | You may receive |
|---|---|
| Nursery supplier or loading coordinator emerald.treesupply.co | Availability and pricing requests (RFQs) and their deadlines, purchase order confirmations, pickup readiness reminders, and pickup details including the driver's name and phone number. |
Example: “Tree Supply Co.: Your RFQ for project TSC-260702 is ready. Submit your pricing at emerald.treesupply.co by Oct 14. Reply HELP for help, STOP to opt out.”
How you opt in
Texting is optional. You don't need to agree to texts to sell to us or to confirm an order.
- In the nursery portal. When you enter a mobile number in the Emerald nursery portal (emerald.treesupply.co), a separate checkbox asks whether you want texts. It is unchecked until you check it, and it reads:
A screenshot is below.
Text me pickup updates from Tree Supply Co. at this number. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
- By text. Text START to (360) 777-5503.
- Numbers someone else enters. If a nursery enters a colleague's number (for example, the loading coordinator's), we never text it. The driver may call it on pickup day. That person can opt in themselves by texting START to (360) 777-5503, or on our sign-up page.
- Sign-up page. In the nursery portal, the person confirming a pickup can copy a ready-made message and send it from their own phone to their loading coordinator or driver. It links to treesupply.co/text-updates, where that person enters their own mobile number and checks the same optional box, which starts unchecked. We then send one confirmation text.
We record the date, time, and exact wording of each opt-in, and send one confirmation text right away: “Tree Supply Co.: You're subscribed to order, pickup, and delivery updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
How often
Message frequency varies with order activity, typically 1 to 10 texts per order. You won't get texts when you have nothing in progress with us.
Costs
Message and data rates may apply, set by your mobile carrier. Tree Supply Co. doesn't charge for texts.
Opting out and getting help
Reply STOP to any message to stop all texts. You'll get one confirmation and nothing after that. Reply START to resume.
Reply HELP for help, or email orders@treesupply.co.
You can also opt out by emailing us. Opting out of texts doesn't affect your orders; we'll reach you by email or in your portal instead.
Carriers
Supported on major US carriers, including AT&T, T-Mobile, and Verizon. Mobile carriers are not liable for delayed or undelivered messages.
Privacy
We use your mobile number only to coordinate your orders. We do not sell or share mobile numbers, or your opt-in and consent, with third parties or affiliates for marketing or promotional purposes. Our full Privacy Policy explains what we collect and who processes it for us.
Contact
Tree Supply Co. (Lake Ploenta, LLC)
13510 Jordan Trails Rd, Arlington, WA 98223
orders@treesupply.co · (360) 777-5503
Opt-in screen in the nursery portal
The nursery portal opens only from a nursery's own order link, so this screenshot shows exactly what a nursery sees where it enters a mobile number. The box starts unchecked.
